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Set correct time tails4/10/2023 There is a small screw in the center of the lever near the top battery contact. Place the clock face down on a towel with batteries removed. You will need a small Phillips screwdriver and possibly a pair of pliers. We recommend trying to remove the broken one first, because the little screw can sometimes be very tight and hard to remove. Tip 1: The most common breakage is the clear plastic part that moves the eyes and tail called the "Lever". If you ordered from please fill out this form.īreakage from accidents are not covered under warranty but we take every effort to make parts available for purchase for all editions we have ever made. If he seems to animate well with just the tail, you can leave the eyes disconnected and replace the back, and let him animate on the wall, and contact customer service for further assistance in getting the eyes to animate.įor damage that happened during shipment to you, you should contact the seller directly and/or the shipping company. Then with tail attached, hold him upright and leaning slightly forward and give the tail a push. Gently pull the slots at the top of the lever toward you, and slip the white eye stems out to the side of the head. Tip 4: Finally, you can try getting the clock to animate with the tail only, by disconnecting the eye stems. In this case, fresh AA batteries will animate the clock for several weeks and tell you whether it was a battery problem. Tip 3: You can try one other set of batteries (even if you have new C batteries), because C batteries are not a popular size and tend to sit on the store shelves longer. ( Kit-Cat only) There should be 2 little white clips on the platforms below the eyes, which should stay firmly in place.If there is a hole there, the disk may have gotten pushed in during shipping. This is the round disk at the bottom, located just behind the magnet box above the tail. That the animation motor is flush with the surrounding plastic.Reinstall batteries with the positive tip up (for Kit-Cats only) or positive tip down (for Kitty-Cats) If not, remove the batteries and push straight in on the bottom contacts, to crimp them more to hold the batteries better. That the batteries are tight in the contacts.Tip 2: Next, if this doesn't help, you can take the clock down from the wall, remove the back and check the following: Pull the head out about 1/2" from the wall, then give the tail a push to one side to start it. This brings the magnet above the tail closer to the motor inside the clock, to use the full power and life of the batteries. Tip 1: If the clock is hanging on the wall, usually it needs a little forward tilt.
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